RATINGS ::
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Every year, you will receive a Talk of the Town Rating Score. The data we gather is only presented once a year and revisions are only considered if Talk of the Town is supplied with supportive documentation of online reviews to merit a change. It is a very important score and can be just the feedback you need to support your current efforts or institute changes to better serve your customers.
When you look year-to-year at the TOT Rating Score, you will begin to better understand trends that are developing and the opinions your customers have about your product. If your ratings fall, it may be time to start working on a new approach.
As a ranked company, you scored between a 4 and 5 star rating. If you are a 4 star, you will need to increase the positive feedback posted online from your customers. It should be your top goal to make sure they are encouraged to give feedback. If you have a 4.5 or 5 star rating, you are well on your way. Continue to work to keep the good track record in place for next year.